Pledgeling Foundation

Credit Card Charges 7

• I don't recognize this charge on my credit or debit card!
• Can my charitable donation be refunded?
• Can my contribution to a personal fundraiser be refunded?
• Why did I get a refund from Pledgeling?
• How do I cancel my recurring (monthly or quarterly) donation?

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Donations to Charitable Organizations 11

• What fees are taken out of my donation?
• How do I know my donation was received by the nonprofit?
• Where is my tax receipt?
• Are my donations tax deductible?
• How do I change the tip?

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Buying and using virtual 'gift cards' for charitable donations 2

• Why do I need to specify a backup organization when purchasing a charitable 'gift card?'
• I received a gift 'card.' Now what?

Nonprofits: Payments to You 6

• What is this check that we got from Pledgeling Foundation?
• How do I see who donated and how much they donated?
• How and when are donations paid out to nonprofits?
• Why is my check less than gross donations (What are Pledgeling's fees)?
• Whose Evite event(s) contributed to my organization?

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Nonprofits: Impact Hub online reporting (and more!) 10

• How do I get an Impact Hub account to see donations and update info?
• Where do I log in to Impact Hub to see reports?
• I'm having problems logging in to Impact Hub
• I requested an Impact Hub password reset but I didn't get the email. Why?
• I signed up, but didn't get the email with the verification link

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Our Nonprofits Database 7

• I see my nonprofit is already listed. How did that happen?
• How do I change my nonprofit's listed info (name, address, website …)?
• How to get a nonprofit added to our database
• Do you support non-US nonprofits?
• Can you add a local chapter of a larger nonprofit organization?

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Evite Fundraisers: Charitable and Personal – what's the difference? 2

• What are the differences between fundraising for personal causes vs for a charitable organization?
• Changing your fundraiser from "Personal" to "Charity" or vice versa

Evite Fundraisers (both types): Notifications and Emails 2

• How will I know when someone donates to my Evite event?
• How do I turn off Evite's emails every time someone donates?

Evite Charitable Fundraisers Only: Host Questions 4

• Will the nonprofit be notified that donations came from my Evite charitable fundraiser?
• Can I set custom donation amounts on the Evite donation form?
• Can my Evite charitable fundraiser contribute to more than one nonprofit?
• How do I remove donations from an Evite event?

Evite Personal Fundraisers Only: Setting Up and Changing 8

• Setting up a personal fundraiser
• Completing personal fundraiser setup if you can't find the email with the instructions
• Removing personal fundraising from your event
• Changing a personal fundraiser's bank account
• Changing a personal fundraiser description

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Evite Personal Fundraisers Only: Payments In & Out 6

• Personal Fundraisers: What are the costs of using Evite personal causes?
• Personal Fundraisers: When will I receive payments?
• Personal Fundraisers: How do I see who donated?
• Personal Fundraisers: Refunding an individual donation
• I need to upload an image of my ID. How should it be formatted?

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Give & Grow Installation 6

• Give & Grow Pre-Installation FAQs
• Embedding your Impact Calculator
• Add Round-up to Shopping Cart
• Add Customer's Choice to Shopping Cart
• Creating Your Own Impact Calculator

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Selecting charitable organizations in Give & Grow 2

• How do I add my nonprofit of choice in Give & Grow?
• How are Give & Grow donations paid out? And other questions about donation processing …

Give & Grow FAQs 12

• What fees are taken out of my Give & Grow donation?
• How do I embed my impact calculator?
• The nonprofit I want to support isn't in your Give & Grow list. Now what?
• How do I let my customer choose who the donation is going to?
• How do I add a donation button to my shopping cart?

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Nonprofits: Setting up Text-to-Donate 7

• How do I set up a text to donate campaign?
• What is Text-to-Donate, and what's included?
• What does the donor see when they use Text-to-Donate?
• How do I track Text-to-Donate donations?
• About your Text-to-Donate keyword

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About Pledgeling Foundation and Pledgeling Technologies 3

• What is Pledgeling Foundation?
• What is Pledgeling Technologies?
• Why doesn't Pledgeling have a phone number for customer support?

API Basics 3

• How are donations through the API paid for?
• Are API donations tax deductible? How do I send tax receipts?
• What are the fees for donations made via the API?