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Knowledge base
Donor and Donation Questions
Credit Card Charges
5
I don't recognize this charge on my credit or debit card!
How do I cancel my recurring (monthly or quarterly) donation?
Can my donation be refunded?
How do I change the credit card on my recurring (monthly or quarterly) donation?
How secure is my identity and card information?
Selecting a nonprofit
2
What nonprofit organizations can Pledgeling send donations to?
I want to donate to a non-profit, but it's not listed. Now what?
Other Donor and Donation Questions
8
What fees are taken out of my donation?
How do I know my donation was received by the nonprofit?
Where is my tax receipt?
Are my donations tax deductible?
Can I add a note ("In memory of …") to my donation?
See all 8 articles
Evite Fundraisers - Both Types (Charitable AND Personal)
Evite Fundraisers: Charitable and Personal – what's the difference?
2
What are the differences between fundraising for personal causes vs for a charitable organization?
Changing your fundraiser from "Personal" to "Charity" or vice versa
Evite Fundraisers (both types): Notifications and Emails
2
How will I know when someone donates to my Evite event?
How do I turn off Evite's emails every time someone donates?
Evite Charitable Fundraisers (NOT Personal Fundraisers)
Evite Charitable Fundraisers: Host Questions
4
Will the nonprofit be notified that donations came from my Evite charitable fundraiser?
Can my Evite charitable fundraiser contribute to more than one nonprofit?
Can I set custom donation amounts on the Evite donation form?
How do I remove donations from an Evite event?
Evite Personal Fundraisers (NOT Charity Fundraisers!)
Evite Personal Fundraisers: Setting Up and Changing
6
Setting up a personal fundraiser
Changing a personal fundraiser's bank account
Removing personal fundraising from your event
Managing multiple personal fundraisers (accidental or deliberate)
Completely deleting a personal fundraiser
See all 6 articles
Evite Personal Fundraisers: Payments In & Out
6
Personal Fundraisers: What are the costs of using Evite personal causes?
Personal Fundraisers: When will I receive payments?
Personal Fundraisers: How do I see who donated?
Personal Fundraisers: Refunding an individual donation
I need to upload an image of my ID. How should it be formatted?
See all 6 articles
Nonprofits: About our database, payments, and reporting
Our Nonprofits Database
7
How to get a nonprofit added to our database
How do I change my nonprofit's listed info (name, address, website …)?
I see my nonprofit is already listed. How did that happen?
Do you support non-US nonprofits?
Can you add a local chapter of a larger nonprofit organization?
See all 7 articles
Nonprofits: Payments to You
6
What is this check that we got from Pledgeling Foundation?
How do I see who donated and how much they donated?
How and when are donations paid out to nonprofits?
Why is my check less than gross donations (What are Pledgeling's fees)?
Whose Evite event(s) contributed to my organization?
See all 6 articles
Nonprofits: Impact Hub online reporting (and more!)
9
How do I get an Impact Hub account to see donations and update info?
Where do I log in to Impact Hub to see reports?
I'm having problems logging in to Impact Hub
I requested an Impact Hub password reset but I didn't get the email. Why?
I signed up, but didn't get the email with the verification link
See all 9 articles
Shopify "Give & Grow" App
Give & Grow Installation
3
Embedding your Impact Calculator
Add Donation Button to Shopping Cart
Add Customer's Choice to Shopping Cart
Selecting charitable organizations (nonprofits) in Give & Grow
4
How do I add my nonprofit of choice in Give & Grow?
The nonprofit I want to support isn't in your Give & Grow list. Now what?
Can I set up Give & Grow donations to non-US charitable organizations?
How are Give & Grow donations paid out? And other questions about donation processing …
Give & Grow FAQs
8
How do I embed my impact calculator?
How do I let my customer choose who the donation is going to?
How do I add a donation button to my shopping cart?
What fees are taken out of my Give & Grow donation?
How do I add my nonprofit of choice?
See all 8 articles
Text-to-Donate and Mobile Messaging
Nonprofits: Setting up Text-to-Donate
4
What does the donor see when they use Text-to-Donate?
About your Text-to-Donate keyword
How do I track Text-to-Donate donations?
What do I need to know about image or video formats?
About
About Pledgeling Foundation and Pledgeling Technologies
2
What is Pledgeling Foundation?
What is Pledgeling Technologies?
Help Desk Software
by Freshdesk
