Impact Hub is where nonprofits can see donation reports, customize their public profile page, and more.


Here's how to get staff access to Impact Hub:

  • Go to https://www.pledgeling.com/claims/new
  • Enter your email and your nonprofit's EIN. Please use an email with your nonprofit's name in the domain, if possible.
  • On the next page, still titled "Nonprofit Access," confirm that your organization's name is showing.
  • You should see this:
  • At this point, you can request access one of two ways: with a check or without a check. If you have a check, using it to request access will get you approved faster.


Here's how to request access with a check:

  • When you select "Request Access with Check," this is what you should see:

  • Enter the check number and amount and hit "Request Access." If it matches a check we've sent, our system should automatically send you a confirmation email titled "Pledgeling Impact Hub" that will include a login link.
  • Click the link, log in using the same email address you already used, select a password, and you're done!


Here's how to request access without a check:

  • Select "Request Access Without Check."
  • If you are requesting access from an email domain we have linked to the nonprofit, our system should automatically send you a confirmation email titled "Pledgeling Impact Hub" that will include a login link.
  • Click the link, log in using the same email address you already used, select a password, and you're done!


BUT … IF you are requesting access with a Gmail, Yahoo, MSN, or similar email account that does not use the organization's domain, we'll need to take additional verification steps. We have to be sure we only provide access to legitimate representatives of each nonprofit, so you'll receive an email asking you to do do one of the following:

  • point us to a page on the organization's official website showing the email address that should have access. For instance, if you're requesting access for venice-shelter@gmail.com, point us to where that address is shown on the site
  • reply to the email from an email address at the organization

  • have someone else with an organization email address send us an email, referencing the ticket, stating that it's OK to give access to your specific email address

  • if the organization has received a donations check from Pledgeling Foundation, reply to the email with a recent check number and amount
  • send us some other evidence that links your email address – not just your name – to the organization. This could be a bill or bank statement that shows both the organization name and your email address.

You can also let us know you have other ways to verify your connection to the organization.