Q: How long can I use my free keyword?

A: For as long as you’d like! Your free keyword will be active from the day we set it up and send you an email confirmation. After one year, we will reach out to check-in with you about the service.


Q: Are keywords case sensitive?

A: No, all keywords are case insensitive, so any combination of upper and lower case letters will work the same way.


Q: Who is able to text in my keyword?

A: The Pledgeling shortcode works with nearly every wireless carrier in the U.S., including AT&T, Sprint, T-Mobile, Verizon Wireless, Metro PCS, and U.S. Cellular. Only U.S. wireless subscribers are able to text in your free keyword, not non-U.S. numbers.