Receiving the error message "Email and password don't match?" It's likely you haven't registered your email address yet.


Click the "sign up" button and enter your email and password. 

  • If you ARE already signed up, you will receive a message that says the email address is already taken. 
  • If you don't remember the password, you will need to request a password reset to log in.


If you're NOT already signed up, a 6 digit verification code will be sent to your email to verify your email address. Type that code into the following page that appears. Once you verify your account, you will gain access to your nonprofit's Impact Hub account.


Still experiencing issues logging in? Use the "New Support Ticket" button at the top of any page on this support site to let us know.




Example images are below:

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**Email and password do not match error message:

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**If you're already registered, this will show on sign up page:



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**If you're NOT already signed up, sign up page will take you to this page:


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**Confirmation Code email: