Unfortunately, due to laws and regulations governing charitable contributions and our inability to recover funds already sent to recipient nonprofits, many donations are non-refundable.

Please email us if you have 

  • directed a donation to the wrong nonprofit
  • paid a donation twice
  • donated the wrong amount (such as 10x or 100x what you intended)

In those cases, if the funds have not been regranted to the recipient nonprofit yet – basically, if it's still the same calendar month as the erroneous donation – we may be able to fix the problem.


If we have already forwarded the funds to your designated charitable organization, you will have to get in touch with them directly.