Unfortunately, due to laws and regulations governing charitable contributions and our inability to recover funds already sent to recipient nonprofits, many donations are non-refundable.
Please email us if you have
- directed a donation to the wrong nonprofit
- paid a donation twice
- donated the wrong amount (such as 10x or 100x what you intended)
In those cases, if the funds have not been regranted to the recipient nonprofit yet – basically, if it's still the same calendar month as the erroneous donation – we may be able to fix the problem.
If we have already forwarded the funds to your designated charitable organization, you will have to get in touch with them directly.