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I requested an Impact Hub password reset but I didn't get the email. Why?

Last Updated: Nov 16, 2017 02:47PM PST

IF you have an account registered with us, the password reset link should be sent to your email address within moments. HOWEVER … if you never registered to access your account (how do you do that? See below …) requesting a password reset will show you a page that says instructions for setting your password have been sent, BUT that's not actually true! This was for security – so hackers couldn't keep trying email addresses to see which were users or not – but it is also confusing, and we plan to fix this.

Otherwise, if you don't receive the password reset email within a minute or two, here are some things to check:

  • is it in your spam folder? Search for an email from no-reply@pledgeling.com or titled "Password reset for Pledgeling"
  • did you use the same email address that you registered with? As noted above, we currently don't tell you if we don't recognize the address you entered.
  • did you have a typo in the email address you entered? Unfortunately, we don't currently check to see if our password reset email to you bounces back to us.

"Here are instructions on how to connect a user to an organization's Impact Hub page(how to access reports)":http://help.pledgeling.org/customer/en/portal/articles/2420736-how-do-i-see-who-donated-and-how-much-they-donated or just "jump in and fill out the form(claim nonprofit form)":https://www.pledgeling.com/claim-my-nonprofit. Once you submit the form, unless our backlog is extremely large, we should have it turned around in a couple of hours (weekdays, Pacific time) and you will be able to access the reports.

If you are still experiencing issues logging into your nonprofit's account, contact help@pledgeling.com for further assistance.

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