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I requested an Impact Hub password reset but I don't see the email. Why?

Last Updated: Jun 20, 2017 11:52AM PDT

IF you have an account registered with us, the password reset link should be sent to your email address within moments. So if you don't receive the password reset email within a minute or two, please make sure you've entered the email address you registered with, and check your spam folder.

HOWEVER … it's possible that you never linked your email address to your organization. In that case, requesting a password reset will show you a page that still says instructions for setting your password have been sent, BUT you will not receive this email. This is confusing and we plan to fix this.

"Here are instructions on how to connect a user to an organization's Impact Hub page(how to access reports)":http://help.pledgeling.org/customer/en/portal/articles/2420736-how-do-i-see-who-donated-and-how-much-they-donated or just "jump in and fill out the form(claim nonprofit form)":https://www.pledgeling.com/claim-my-nonprofit. Once you submit the form, we should have it turned around in a couple of hours (weekdays, Pacific time) and you will be able to access the reports.

If you are still experiencing issues logging into your nonprofit's account, contact help@pledgeling.com for further assistance.

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