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Why can't I log in to Impact Hub?

Last Updated: Jun 20, 2017 12:02PM PDT
Impact Hub is where nonprofits can see donation data, customize their public profile page, and more.

The two most common reasons for unsuccessful login attempts are:


1) Email and password aren't registered yet: This occurs if you receive a message that reads "We couldn't find account with that username and password. Please try again, or contact (Pledgeling) for help."

It's possible you haven't registered an account yet. Please make sure your email and password is registered here first before logging in.

Try to re-register with the email address you're attempting to log in with. If you then receive an error message that states "Email address is already taken", that confirms your account is already registered.

**Keep in mind: Submitting your email as a contact email address in our new nonprofit request form here is NOT the same as signing up for an account.


2) Account has not been verified yet: After signing up, you will be redirected to a window that will tell you to "click on the link sent to your email to activate your account" – see first image below. You won't be able to log in until you've completed this verification step.

Look in your email inbox for an email from Pledgeling. Also check your junk folder in case the email was sent there.

Make sure your account is activated before logging in. If you're unsure, contact Pledgeling support at help@pledgeling.com for assistance.

The verification link is valid for 30 days. If it's been longer than that, you'll need to re-register.


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Contact Us

693a5ce0f8c13aee99d71af1b50a6757@pledgeling.desk-mail.com
http://assets3.desk.com/
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